Privacy policy

St Cuthbert’s Hospice (“We”) are committed to protecting and respecting your privacy. We collect your information to help us make the mypals website work better for you, to improve our products and services and to help us understand why you use mypals so that we better meet your needs and find more people like you. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

“Personal data” for the purpose of this policy means any information which helps to identify living individuals, such as your name, address, telephone or email address. This data may also include financial details and optional information such as personal, family and lifestyle details. “Identify” means information that tells you something about that person at that time which could have an impact on them eg a photograph

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the website you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1988 (“the Act”), the data controller is St Cuthbert’s Hospice of Park House Road, Durham DH1 3QF.

People under 18 years of age must only use the site and provide personal information if they have the support and supervision of a parent or guardian.

We will not disclose information collected from children under 18 to anyone without the consent of a parent or guardian. Please note that we will assume that this consent has been given in relation to the types of disclosures described in the Privacy Policy if you continue to use the website, as your continued use of the website will be deemed to indicate your continued acceptance of our website terms and conditions, Cookie Policy and this Privacy Policy.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information by filling in forms on our site (“our site”) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register with our site, post offers of or requests for support (“jobs”) on our site, complete a review, communicate using our site, complete a survey or evaluation, or report a problem.

The information you give us may include your name, address, email address, and phone number, and a personal description.

Information we collect about you. With regard to each of your visits to our site, we may automatically collect the following information:

  • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Information about your visit, including the full Uniform Resource Locator (URL) clickstream used to, through and from our site (including date and time); what you viewed or searched for on our site; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, click and mouse-overs), and methods used to browse away from the page and any phone number used to contact us.

Information we receive from other sources. We often work closely with third parties (including for example business partners, sub-contractors in technical services, analytics providers, and search information providers) and may receive information about you from them.


Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use, and the purposes for which we use them, see our Cookie Policy.

Uses made of this information

We use information held about you in the following ways:

Information you give to us. We will use this information to:

  • Carry out our obligations arising from any agreements made between us and you and to provide you with the information and services you request from us
  • Provide you with information about other services we offer that are similar to those you have already requested or enquired about
  • Provide you, with information we feel may be of interest to you
  • Notify you about changes to our service
  • Ensure that the manner in which we present information to you is the most effective for you and your computer
  • Improve the content and design of our site
  • Allow you to participate in the interactive features of our site, if and when you choose to do so
  • Contact you, with your permission

Information we collect about you. We will use this information to:

  • Administer our site and for internal operations, including trouble-shooting, data analysis, testing, research, statistical and survey purposes
  • Improve our site and ensure that the content that is presented to you in the most effective manner for you and for the computer or device you use
  • Improve the content and design of our site
  • Allow you to participate in the interactive features of our site, if and when you choose to do so
  • Help us keep our site safe and secure
  • Measure and understand the effectiveness of the advertising we do
  • Make suggestions and recommendations to you and other uses or our site about goods or services that may be of interest to them
  • Contact you, with your permission

Information we receive from other sources. We may combine this information with other information you give us and information we collect about you. We may use this information and the combined information for the purposes set out above.

Disclosure of your information

We may share your information with third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any agreement we enter into with them or you
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site

We may disclose your personal information to third parties:

  • In the event that we transfer MyPals to a third party, in which case we may disclose your personal data to the acquirer of MyPals.
  • If St Cuthbert’s Hospice enters into a merger or is taken over by another organisation, in which case personal data held by it about Members and Volunteers will be passed to the acquiring organisation
  • If we are required to disclose or share your personal information in order to comply with a legal requirement or obligation, or in order to enforce our website terms and conditions, or to protect the rights, property or safety of St Cuthbert’s Hospice or mypals Members or Volunteers or others. This includes exchanging information with other companies and organisations for the purposes of public protection and fraud protection.


We recognise that welfare and interests of children, young people and vulnerable adults are paramount in all circumstances.

We need your consent for any act of sharing information but we are required to share information that surrounds a minor or vulnerable adult if there is reasonable cause to suspect that a child or vulnerable adult is suffering, or is likely to suffer, significant harm (for example, physical, sexual, financial or emotional abuse, neglect, self-neglect, modern slavery and domestic abuse).

Our Safeguarding Policy and Safeguarding Procedure set how we prioritise your safety and how we report any concerns. We understand the importance of sharing information that could be considered sensitive. In cases of emergency, we may pass your IP address to the police in order to get help to you as quickly as possible.

If you have any concerns, either about how we implement our policy or if you have concerns about the well-being of a Member or Volunteer, please contact us using the information given above. In case of emergency, you can also contact your local Safeguarding Board (there are usually separate contact details for adults and children) or the police service.

Where we store your personal data

The data we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”). It may also be processed by staff working outside the EEA who work for us or one of our suppliers. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Where we have given you (or you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and so any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security.

Your rights

You have the right to remove, and instruct us to remove, your personal data from the site and from our servers at any time. You can do this by contacting the Data Protection Officer, St Cuthbert’s Hospice, Park House Road, Durham DH1 3QF or

The Act gives you the right to access the information we hold about you. You can make a request to access information, using these same contact details.

Any questions, comments and requests regarding this policy are welcomed and should be sent to the above address.

Our site may, from time to time, contain links to other websites. If you follow these links you will leave our site. Please note, these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.